Making Service Count

Real Customer Service does not happen by accident but rather through planning and doing. In this practical and action-oriented book, Tom Borg shows you how to think outside the box and keep your customers satisfied. As a result yourcompany, or business will make more money, you will experience less stress, and have more fun running it. This handy learning tool has  built-in action plans  which are designed  to allow you to run a company meeting based on the content covered in each chapter.

In this book you and your staff will learn how to: make it fun and easy for your customer to do business with you, become a problem solver, do the little things that make a big difference, set a new pace for service, recover from the mistakes you make with your customers, use a suggestion box, increase the productivity of your employees, market to ethnic groups, and look at service contracts and much, much more.

   

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Printed Book Version $15.95 E-Book Version $13.95 Audio CD Version $19.95

How to Keep a Positive Attutude in a Sometimes Negative World

How to Keep a Positive Attutude in a Sometimes Negative World has been written to help you get back in touch with what makes life more fun and meaningful.

By using the ideas recommended in this book you will learn how to take charge of your attitude and your life. You will feel better about yourself and actually raise the level of your immune system. By making the commitment to participate in this book, to take action on the suggestions made, you will put more zing in your swing, more oomph in your step and more sizzle in your day.

Makes a great gift for the special people in your life.

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Printed Book Version $12.95 E-Book Version $10.95

The 13 Fatal Mistakes That Small Business Owners Make and How to Avoid Them - White Paper   $19.95

Learn how to maximize the potential of your small business by avoiding these mistakes and incorporating powerful concepts and strategies to grow your business.

     

Behavior Style Assessments $95.00

   

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In Take It To The Next Level, world-renowned executive educator, coach, and consultant Marshall Goldsmith reveals the 21 bad habits that could be holding you back from ascending to even greater achievement, prosperity, and happiness.

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