Money Back Guarantee
We guarantee that when our clients use Tom Borg's products or services, they will double their money invested during the following year. If this does not happen, we will refund their initial investment.
We can help you create the right environment that will motivate you and your employees to do the right things that will make your clients and customers come back again and again. With the right knowledge and follow through you can make your business or organization more successful and profitable. WE GUARANTEE IT!
By conducting a thorough needs analysis, Tom Borg will design a customized and personalized consulting package, workshop or training program that will meet your specific needs and wants. Depending on the size of the project, either Tom or Tom and his associates will conduct the consulting, training and follow-up necessary to attain the desired results.
Bring Tom Borg in to speak to your association. A certain number of times each year he will speak for NO CHARGE to select professional associations. Call our office to see if yours could be one of them.
Featured Services
Our purpose is to assist our clients by showing them how to reduce their complaints, increase their sales, lower their costs and increase their profits.
Please call or email our office for a complete list of workshops and programs available
Customer Service Strategies
Training
- Customer/Client Service Excellence
- Customer/Client Perception Inventory
- The 3 R’s to Handling Customer Complaints
- Answering the Telephone like a Professional
- Providing Value Added Service
Consulting
- Re-thinking Your Service Strategy
- Mystery Shopper Service
- Assessment of your Cycle of Service for Your Organization or Business
- Developing and Changing Your Service Culture
- External Customer/Client Focus Groups
Manager and Employee Development
- Professional Development Skills
- Advanced Presentation Skills
- Meeting Skills
Behavior Style Assessments and Reports for
- Owners/Principals
- Managers
- Sales People
- Employees
- Customer Service
- Key Personnel
Change Management
- Paradigms and the Process of Innovation
- Helping People Deal with Change
- Creating Paradigm Shifts Within Your Organization
- How to Gain New Market Share