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The Knowledge
We can help you create the right environment that will motivate you and your employees to do the right things that will make your clients and customers come back again and again. With the right knowledge and follow through you can make your business or organization more successful and profitable. WE GUARANTEE IT!
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Free Monthly Report.
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Guaranteed Results
• Reduce your complaints.
• Increase customer satisfaction levels.
• Increase management and employee morale.
• Grow your market share
• Increase your revenue and margins.
What We Do
Our purpose is to assist our clients by helping them find, attract, sell to and keep the right kind of customers/clients that allows them to maintain an increasingly profitable business.
We do this by working with the owner, management team and their employees to become more creative and innovative. Once the right strategy is created, we help them follow through to get the results for which they are looking.
Our areas of expertise include:
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Needs Analysis and Consulting
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Sales, Marketing and Customer Service
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Business Culture Transformation
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Staff Performance Training
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Customized Video Training Programs for Your Employees
Learning Tools
HOW TO ARTICLES
Please check out Tom's current "how to" articles on his blog. These articles will help you run your business or organization smarter and more effectively. New articles are added every week. Simply click on the word BLOG on the top bar.
BUSINESS BUILDER VIDEO SERIES
Need some FREE training "How to's" for your managers and staff???
Check out our "Business Builder Series" by clicking on the YouTube button at the very top of the screen. Here you and your team will be able to view and learn from the many short business tips Tom shares.
How We Work
Over the past 29 years, Tom Borg Consulting has served as a catalyst for positive and productive change within the organizations he and his associates have worked.
By using an approach of consulting, training and coaching we have created the kind of results that have had a significant and profitable impact for our clients.
Our services are available 24/7 to insure your complete satisfaction.
Located in Canton Michigan, we work with small and mid-size companies and school districts across the United States and Canada to help you be more successful and profitable.
Message from Tom Borg
The Big Secret to Getting Lifelong Clients (and Employees)
By Tom Borg ©2012
Have you ever bought a product expecting one thing, but instead received something totally different. The quality is off and it’s not at all what you’d imagined. Chance are, you’ll never do business with hem again.
Whether it’s a refund, a guarantee or just a voice on the phone, hounding down a company (especially one you’ve never done business with before,) is far from fun.
Carl Perkins had it right with his catchy tune he wrote and sang entitled “Honey Don’t”. To paraphrase the message in his song, we don’t like it when people promise to do one thing and then don’t follow through.
Has it ever happened in your business or organization, where you, as a business owner, department head or employee, say you are going to start an initiative and you don’t get around to it? Worse yet, you start an initiative, but don’t follow through. How about the granddaddy of them all: you say something like “ I’ll get back to you”, and you just flat don’t do it. Interestingly enough, when you stop to listen, you hear one of your employees making a promise to follow through with a customer’s special request and later does not.
Is there a connection between what your employees do (or don’t do) and your management style? You can bet your next house payment that it does. We can’t expect our managers or employees to follow through on their commitments and responsibilities, when we don’t do so with our own.
For instance, we expect our employees to attend a training program or webinar and yet we don’t make the commitment to improve our own skill level in areas where it is needed. Let’s face it. The biggest room in the world for all of us, is the room for self improvement.
We shouldn’t expect our customers to do what we won’t do, i.e. pay our invoices on time when we don’t pay ours on time. Return our calls or emails when we don’t return our vendor’s calls or emails in a timely manner.
Some people call it “karma” some call it the “boomerang effect”. Whatever you call it, it exists and we are part of it.
So, how do we make our business or organization more successful? Do these two things:
1. Stop making promises you can’t keep.
2. Start following through with the promises you do make.
Once you start following these two principles, the people you work with and your customers will appreciate it and so will you.
