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The Knowledge
We can help you create the right environment that will motivate you and your employees to do the right things that will make your clients and customers come back again and again. With the right knowledge and follow through you can make your business or organization more successful and profitable. WE GUARANTEE IT!
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Free Monthly Report.
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Guaranteed Results
• Reduce your complaints.
• Increase customer satisfaction levels.
• Increase management and employee morale.
• Grow your market share
• Increase your revenue and margins.
WHAT WE DO
Since 1982, we at Tom Borg Consulting, LLC., have served as a catalyst for positive, productive and profitable change within the organizations my associates and I have worked.
Our Differential Advantage is that we work with you and your team to help you mutually identify the areas you want to improve and develop. We then work closely with your management and employees over a period of time to create a strategy and structure to implement those changes. We help you to achieve the results you are seeking. We guarantee the quality of our work.
We work with our SMALL BUSINESS clients by showing you how to find, attract, sell to and keep enough of the right kind of clients to maintain an increasingly profitable business.
We work with our PUBLIC SCHOOL CLIENTS by helping you and your team to develop an outstanding and excellent service culture. This allows your school district to increase internal and external communication which allows it to attract and retain even more students.
RESOURCES ON OUR WEBSITE
HOW TO ARTICLES
Please check out Tom's current FREE "how to" articles on his blog. These articles will help you run your business or organization smarter and more effectively.
PRODUCTS STORE
Check out our store where our books, special reports, cd's and and ebooks are available. We can provide quantitiy discounts.
WEEKLY IMPROVEMENT IDEA
Please take a moment to read our weekly business and organizational improvement idea below.
JOIN OUR BLOG for current articles and information from us:
: http://www.tomborgconsulting.com/blog.html
Free 30 minute telephone consultation with no strings attached. Please call us with your questions at 734-404-5909.
HOW WE CAN HELP YOUR ORGANIZATION
We will undertake consulting assignments that result in direct contributions to your organization's profitability as measured by quarterly results.
We will design and implement workshops that result in demonstrable behavior changes on the job, as determined by your feedback.
We will enter into collaborative relationships in which responsibility is shared and skills are transferred to you and your team. Dependence on us is gradually diminished to the point of disengagement.
We accept short and long-term, value added consulting assignments with specific result objectives and measurements that are fee-based. We unconditionally guarantee our work.
WEEKLY BUSINESS IMPROVEMENT IDEA
How to Go the Extra Mile to Satisfy Your Customer's Needs.
June 17, 2013
Listen in to this week's short 5 minute interview with Small Business Association Radio Show Host, Michael Rogers as we discuss how Whole Foods Market delivers real customer service.
Tom Borg is president of Tom Consulting, LLC., located in Canton, MI. He works with small and mid-size businesses. He shows them how to maximize their performance and productivity of their people. Contact him at 734-404-5909 or visit his website at: www.TomBorgConsulting.com
This article first appeared in Corp Detroit Magazine
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Customer Service Training Video for Young Employees
Looking for a customer service video training program for employees aged 16-24 years of age. Look no further! Our new program Simple Strategies for Customer Service is a program that shows the wrong way and the right way to deliver amazing customer service. It comes with a facilitators workbook and the employee's workbook along with the DVD video or a downloadable versionl. Call our office with your questions at 734-404-5909.
Watch the link that describes it in more detail.
DVD Program – Simple Strategies for Customer Service
