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Tom Borg
Founder & President

Team Performance &
Customer Experience Experts

734.404.5909 or


- Customer Service
- Sales
​- Management Staff
- Executive
Driving Forces
Emotional Quotient
Stress Quotient
Team Reports  


Behavioral Reports

Behavioral research suggests that the most effective people are those who understand themselves, both their strengths and weaknesses, so they can develop strategies to meet the demands of their environment. The best companies have the best people working in the correct jobs.

Learn more

Talent Insights (Combination Behaviors & Motivators)

Combines the DISC Management-Staff and Workplace Motivators reports into one and examines the behaviors individuals bring to the job and the motivators that drive them. This report blends behaviors and motivators together in an integrated section that will help blend the how and the why of an individual’s actions, including valuable content on time-wasters.

Are You Giving Your Customers What They Really Want? 
FREE Special Report

In this special report you will learn the four key questions you customers have for you and your employees. 

Build Your Team and Your Bottom Line

Small Business Association of MI Radio Show Host – Michael Rogers interviews Tom Borg on the topic of How to Multiply the Power of your Business Team and Increase Your Bottom Line

Do you have a cohesive high performing team that delivers consistent quality customer service?

About Tom Borg

Tom Borg is founder and president of Tom Borg Consulting, LLC.  He is a team performance and customer experience expert. Through his consulting, mentoring and strategic work sessions he assists business owners with profitably gaining and retaining customers.

His work background includes being a recreation director, senior citizens coordinator and building administrator for local government. His responsibilities included hiring, firing, training, presenting,facilitating and disciplining his staff.

Later he was hired by Dale Carnegie & Associates as an independent contractor where he served in the position of area manager, straight commission sales person, and a certified multi- course instructor.

For over 25 years he has been a business consultant, mentor, trainer and author with his own company.

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Recent Blog Posts

How to Find and Retain the Best Employees
Finding and retaining the best talent out there is not easy but can and is being done.  This article in[...]
How to Help Your Team Members Play in the Same Sandbox – Even When They Don’t Get Along
When it comes to creating the right kind of team performance and ultimately the best customer experience, there are some[...]
The 4 Things Your Employees Want from You
Tune into part 2 of a radio interview as host Jim Blasingame - the Small Business Advocate interviews Tom Borg,[...]
Karl’s Cabin Exceeds Customers Expectations
Small business owners have to be "lucky" to be successful. Read how co-owners Peter and Louis Poulos of Karl's Cabin[...]
The 3 Things All Customers Want from Your Company
According to sales thought leader Tommy Hopkins, there are three things most people want when they are spending their hard[...]
How to Make Service Count in Your Small Business
Making service count in any small business is a distinct advantage to winning and keeping customers. Breakthrough Customer service is[...]

Sign up for Tom's  FREE Monthly Business Report
and receive timely news, articles, tips and strategies to grow your business.