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Employee Performance & Customer Experience Experts

We can help your business build:

  • ​Your team's competence and productivity
  • Stronger repeat business and customer loyalty.
  • Your customer profitability percentage.

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Grow your company by working with Tom Borg by using his consulting and coaching services in the areas that are critical to helping your business gain and retain customers.

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How would you like to have personalized one-on-one access to a business expert five days a week? 

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Training and Development Programs Let our team design, customize and deliver a specific training and development program for your organization. 

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Have Tom conduct a keynote presentation that makes a powerful impact on the members of your company, association or organization. 

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Let our team design, customize and deliver a specific training and development program for your organization.

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Strategic Planning

Develop the right kind of mindset that will take you and your team to the next level of consistently profitable and smooth running business.

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About Tom Borg

Tom Borg is founder and president of Tom Borg Consulting, LLC. He is customer profitability expert. Through his consulting, mentoring and strategic work sessions he assists small business owners with profitably gaining and retaining customers.

His work background includes being a recreation director, senior citizens coordinator and building administrator for local government. His responsibilities included hiring, firing, training, presenting,facilitating and disciplining his staff.

Later he was hired by Dale Carnegie & Associates as an independent contractor where he served in the position of area manager, straight commission sales person, and a certified multi- course instructor.

Since 1990 he has been a business consultant, mentor, trainer and author with his own company.

Recent Blog Posts

Understanding the Real Value of Keeping Your Customers For Life
by Tom Borg © All Rights Reserved. When you ask a Green Industry business owner the question, “Why are you[...]
Helping Your Millennial Employees Interface with Your Boomer Customers
Today's technology has created a communication gap that in limiting the ability of millennials to service their older customers. In[...]
How to Drive Away Your Finest Employees to a Competitor One of the biggest blunders as a small business owner you can ever commit is to drive your best[...]
How to Build Communication and Trust
Learn how to build trust and communication in this podcast recording with radio host Jim Blasingame as he interviews Tom[...]
How to Increase Employee Engagement and Make Your Business More Profitable
Have you ever been in a conversation with one of your employees and found it hard to communicate with them?[...]
3 Ways to Increase the Customer Profitability of Your Small Business or Franchise
Have you ever heard of the word customer profitability? Here is how Wikipedia dictionary defines it: Customer profitability (CP) is the[...]